Plain English. No fine print.
The exact rules for cancellations, refunds, and rebooking — by tour.
Clear rules for weather cancellations, guest cancellations, date changes, and optional Trip Protection. Each situation has a defined outcome.
If the weather turns
If Seatours cancels because of weather, a Coast Guard advisory, or mechanical safety, we do not sail. We rebook you on the next available departure — up to 3 attempts. After 3 declined rebook dates, you choose one of:
- 24-month travel credit (valid 24 months; 12 months for EU bookings with express consent)
- Cash refund to your original payment method, less our disclosed PHP retention (see below)
Approved cash refunds are issued within 14 days. Light rain does not cancel a tour — only a Coast Guard advisory or genuinely unsafe sea state does.
Where the ₱2,000 goes
When you choose cash instead of a rebook or travel credit, we retain documented costs already committed to your departure:
- 10 crew paid for each attempt day — wages and meals while we wait for a safe window
- Advances already sent to the Linapacan and Culion families who host your beach camps
- Fresh fish and produce bought that morning for your group
- Boat prep, mooring, and pre-departure fuel for each sailing attempt
Retention is ₱1,200 if you decline the first reattempt and leave immediately, then ₱2,000 per guest after three attempts when you choose cash. The total retention is capped — it can never exceed the lower of that flat figure or 20% of what you actually paid. Receipts available on request.
If you need to cancel
- Guest-initiated cancellation: 24-month travel credit — no cash refund.
- Credits may be shared with friends, subject to operator approval.
- No-show: booking forfeited — no refund or credit.
Changing your date
- Free date changes 30+ days out.
- Inside 30 days: ₱1,000 fee, subject to availability — not a cash refund.
Trip Protection (expeditions · optional)
Optional Trip Protection · Weather & Emergency is available at checkout on shared and private 3D2N expeditions. It is a commercial waiver of our standard cancellation terms — not insurance. Opt-in only; unchecked by default.
- Shared 3D2N expedition: ₱5,000 per person (PHP 5,000)
- Private 3D2N charter: ₱20,000 per charter (PHP 20,000)
Covers guest-side risks only: documented medical emergency, immediate-family bereavement, missed connecting flight, visa denial (with supporting documents).
Does not cover: operator weather cancellation, change of mind, no-show.
Travel credit terms
- Standard travel credits are valid 24 months from issue.
- Credits may be shared with friends, subject to operator approval.
- EU booking credits are capped at 12 months and require express consent.
EU bookings (de / es / fr / nl)
- Unavoidable and extraordinary circumstances at the destination entitle you to right to cancel with full refund under EU rules.
- Travel credits require your express consent. You may refuse a credit in favour of a cash refund within 14 days.
- EU booking credits are capped at 12 months (not 24).
How to request a refund, reschedule, or date change
WhatsApp +63 949 861 4393 or email info@seatourspalawan.com with your booking reference. Operator-initiated cash refunds: within 14 days. Other approved refunds: typically 5–10 business days.
Full terms also in our Terms of Service. Philippine Consumer Act (RA 7394) and DTI fair-trade rules apply.