The exact rules for cancellations, refunds, and rebooking — by tour.
All refunds will be at our discretion, minus a 20% fee of the total costs for any refund. We will review each situation on a case-by-case basis to determine if any accommodations can be made.
Cancellation and Refund Policy
Non-Refundable Deposit: A 20% deposit is required at booking and is strictly non-refundable to cover administrative costs.
Cancellations Within 30 Days: No refunds for cancellations made less than 30 days before departure due to prior commitments.
More than 30 Days Before: Only 80% will be refunded, as our cancellation fee covers administrative and opportunity costs.
Special Cases
Refunds for special cases will be considered at our discretion. The first consideration is that we can give you a 24-month travel credit voucher that you and your friends can claim or use. Valid for 24 months. All refunds will otherwise be subject to a 20% fee of the total cost to cover administrative and preparation costs.
Special Conditions
Adverse Weather / Gale Warning: We will only refund if and only if a coastguard-issued gale warning prevents departure. We will reschedule within the next two days. If unsuccessful, a refund will be issued.
Emergency / Medical Reasons: We understand that emergencies can occur unexpectedly. However, please note that cancellations made within 2 days of the scheduled event are strictly non-refundable. This is due to the preparation and costs already incurred, including rent of boats, the purchase and preparation of food and other perishable items.
Force Majeure: In events beyond our control (e.g., severe weather, war), we may cancel or vary tours. Refunds will be at our discretion, minus a 20% fee for reasonable costs.
Travel Insurance: Cancellations within 2 days are strictly non-refundable due to incurred costs and slot. Each case will be reviewed individually. Travel insurance is recommended. We can provide a travel certificate for insurance claims.
For Expedition Tours: If fewer than 6 participants, the tour proceeds only if remaining participants cover costs for 6 people. Those who opt out can cancel without penalty.
Key Reminders
Travel Insurance: We strongly recommend purchasing travel insurance to cover weather-related cancellations, emergencies, or disruptions.
Flexibility: Ensure your hotel and flight bookings are flexible or refundable to accommodate unexpected changes.
Flight Allowance: Allow at least 4 days from your arrival to the port and 4 days before your flight departure to avoid tight schedules.
How to request a refund or reschedule
Send a WhatsApp message to +63 949 861 4393 or email info@seatourspalawan.com with your booking confirmation number. Approved refunds are processed back to the original payment method within 5–10 business days.
Thank you for choosing Seatours Palawan Travel and Tours. We look forward to providing you with a memorable experience in Palawan. We will review each situation on a case-by-case basis to determine if any accommodations can be made.